When navigating self-support content, customers are looking to find the answers they’re looking for as easily and quickly as possible, ideally in their preferred language.
Which is why we’re happy to Introduce our latest connector with Mindtouch!
Mindtouch is a self-service knowledge management tool that enables better customer experiences and more efficient contact center operations. Smartling’s connector powers Mindtouch to help brands meet their multilingual customers at their point of need and makes the right self-service answers easy to find in their native language.
Localize self-support content with Smartling’s rich automation features and comprehensive language services.
Smartling simplifies the process of translating support articles through fully automated workflows, enabling content creators to easily create, translate, publish, and manage knowledge base content in one centralized place.
The result is countless hours of manual work saved paired with higher quality translation, faster time to market, satisfied customers, and stronger ROI.
Key Features of Smartling-Mindtouch Connector
1. Seamless Integration
Smartling intuitively connects with Mindtouch, enabling you to fully automate the stream of source content and translations. The connector is installed within the Smartling platform, where you can access Mindtouch articles in the source language.
2. One Source of Truth & Rich Features
Our AI-powered toolkit automatically generates brand terminology. You can provide guidance on content style preferences, customize workflows, configure translation memory, communicate with translators directly, and manage all of your brand preferences within the Smartling platform.
3. Translation Status Tracking
You can select one page at a time or an entire category of content to translate, and the job status can be tracked on an individual page level. You can also schedule a translation job at the time and frequency of your choice.
4. Comprehensive Language Services
We match your content with professional translators with industry experience. Smartling’s language services team will manage the translators and ensure the quality, timeliness, and delivery of translations always meets your expectations.
Ready to integrate Mindtouch with Smartling?
Translation for self-support content has never been easier. Join the ranks of Smartling’s world-class customers today!