Five-to-One
Customer success is a shared responsibility. Make customers feel like there are five of us for every one of them.
Timeliness
Always be on time. Immediacy speaks volumes; resolve or acknowledge customer requests with urgency.
Expertise
Train and retrain. Constantly ask: “Is this my best work?” Be radically candid with yourself and with each other.
Attentiveness
Our customers aren’t businesses; they’re people. Have a relentless focus on their personal preferences.
Gratitude
Everything we do is for our customers. Show them how much we value their business by thanking them regularly.
Smartling’s people deliver excellence at every touchpoint for the most innovative businesses.
